The National Business Coalition on Health released its national eValue8 2010 report "Engage...Focus...Improve" on November 16, 2010. The report provides a snap shot of health plan performance on key elements including consumer engagement, provider measurement, pharmacy management, prevention/health promotion, chronic disease management, behavioral health management. This year, for the first time, eValue8 also measured plan performance in reducing waste and inefficiencies in the delivery system, such as preventable admissions, overuse of selected procedures, and avoidable costs.
Three Tennessee PPO health plans participated in eValue8 this year -- BlueCross BlueShield of Tennessee, CIGNA of Tennessee, and UnitedHealthcare of Tennessee. MBGH released our report "A Guide to Tennessee Health Plan Performance: eValue8 2010" at our September 9, 2010 Annual Conference.
Two of the three participating Tennessee plans were highlighted in NBCH's national report because they scored in the top 15% nationally on select modules:
- BlueCross BlueShield of Tennessee scored in the top 15% nationally for:
- Consumer Engagement
- Provider Performance Measurement
- Chronic Disease Management
- UnitedHealthcare of Tennessee scored in the top 15% nationally for Consumer Engagement.
As MBGH reported in "A Guide to Tennessee Health plan Performance, eValue8 2010", all three of our participating plans have made improvements in these very modules. It is clear that their improvements have placed these plans in the top tier of plans nationally.
BlueCross BlueShield of Tennessee's work with Health Dialog to microsegment members to customize plan communications was recognized as a promising approach to increasing member engagement.
Congratulations to BlueCross BlueShield of Tennessee and UnitedHealthcare of Tennnessee for this accomplishment!