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Memphis Hospitals Graded on Patient Safety

National hospital performance reporting organization, Leapfrog Group, released hospital safety scores for over 2700 hospitals across the nation today, several of which are in the Memphis metropolitan market. Most hospitals in the area fared well with six earning an “A” score. See results for Metro-Memphis area hospitals.

Cristie Upshaw Travis, CEO of Memphis-based nonprofit Memphis Business Group on Health( MBGH), sits on Leapfrog’s national Board of Directors as its Vice Chair.

Calculated under the guidance of a nine-member Blue Ribbon Panel of patient safety experts, the Hospital Safety Score uses 26 measures of publicly available hospital safety data to produce a single score representing a hospital’s overall performance in keeping patients safe from preventable harm and medical errors.

Every day in the U.S., more than 400 people die because of a hospital injury, infection, or error – the equivalent of a major jetliner crashing. For the first time, the Hospital Safety Score will highlight the country’s safest hospitals and warn against those with unacceptable safety records to save lives and bring attention to our nation’s silent epidemic.

The Hospital Safety Score is a new consumer-focused initiative designed and developed by the Leapfrog Group to ensure that end users are informed and armed with life-saving information.  The letter-grade scoring system lets consumers quickly assess the safety of their local hospital, and will help them choose the best hospital from which to seek care.  This information is being made available exclusively via the Leapfrog Group.

“Since MBGH and Leapfrog have forged a partnership in the Memphis market, we’ve seen significant improvement in the quality of patient care locally over the last ten years, which is due in large part to the transparency created by these types of healthcare safety initiatives,” said Travis. “The beauty in the Safety Score is that all of the safety factors have been aggregated to provide patients with a simple-to-understand letter grade,” Travis explains. “And this will lead to better educated patients and ultimately better patient care.”

MBGH plans to:

  • Educate the public about patient safety and taking precautions when admitted to a hospital
  • Work with physicians, nurses, and other clinicians to improve safety in our community
  • Communicate with hospitals and health plans to set goals for getting to straight “As” in Memphis
  • Work with our employer and other purchaser members on contracting, value-based purchasing, benefits design, and employee educational programs to spur safety improvements in our hospitals.

Travis, who has earned national recognition for her leadership role in developing strategy and policy to improve the quality of patient care across the nation, has been at the helm of local nonprofit, MBGH, for 17years. She explains “MBGH is a coalition of some of the largest employers in the Memphis market, banding together to identify and execute strategies to help reduce the cost and improve the quality of healthcare. And we believe hospital transparency, as offered by the Leapfrog Safety Score, is a great strategy to support that mission.”

Travis’s contributions to the Leapfrog Group are having a direct positive impact on residents of the Memphis community and local employers, not to mention the national ramifications. She concludes, “My life’s work has been about informing and protecting consumers while working with hospitals to make the necessary improvements as it relates to safety and efficacy. It is a privilege for me to play such a huge part in such a groundbreaking national initiative.”

For more information on the Hospital Safety Score, or to find out the score of your local hospital, visit

About Memphis Business Group on Health

MBGH is a coalition of the area’s largest employers. MBGH members, affiliates and supporters provide benefits to more than 300,000 people in the greater Memphis area and across Tennessee. For more information, visit

About The Leapfrog Group

The Leapfrog Group is a voluntary program aimed at mobilizing employer purchasing power to alert America’s health industry that big leaps in health care safety, quality and customer value will be recognized and rewarded. Among other initiatives, Leapfrog works with its employer members to encourage transparency and easy access to health care information as well as rewards for hospitals that have a proven record of high quality care. The Leapfrog Hospital Survey is the gold standard for comparing hospitals’ performance on the national standards of safety, quality, and efficiency that are most relevant to consumers and purchasers of care. For more information, visit

Posted by Cristie Travis at 9:00 AM

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